Statutory right of Withdrawal & Complaints form

Use this page to submit a request regarding an order placed on our website, including:

• Exercising your right of withdrawal (where applicable under the laws of your country of residence);
• Requesting a return;
• Reporting a complaint or issue with a product or service;
• Submitting a warranty claim or requesting a replacement for a defective or non-conforming product;
• Raising a dispute related to your order.

Submitting this form allows us to register your request, identify the relevant order, and send an electronic confirmation of receipt to the email address you provide.

Depending on the type of request, different legal rights, eligibility requirements, procedures, and timelines may apply. Certain products, services, or situations may be subject to limitations or exclusions as permitted by applicable law and our published policies.

You are not required to provide a reason when exercising a statutory right of withdrawal. However, providing additional information may help us process other types of requests more efficiently.

After submitting the form, you will receive a confirmation email acknowledging receipt of your request. Our Customer Support team will then review the information provided and, where applicable, send you further instructions regarding returns, replacements, warranty procedures, refunds, or other appropriate resolutions.