FAQ - Frequently Asked Questions
ShopDecor is an online store dedicated to carefully selected design furniture, lighting, tableware, home accessories and decorative objects from leading international brands.
ShopDecor is operated by BAZZURINI S.r.l. Unipersonale, a company with long-standing experience in the furniture and design sector. Through ShopDecor, we bring online a curated selection of original design products, combining the experience of a physical showroom with the convenience of an international e-commerce store.
All products sold on ShopDecor are original. We do not sell replicas or counterfeit products.
ORDERS
Below you can find answers to some of the most common questions about placing and managing orders on ShopDecor.
Yes, in many cases you can request a change of shipping address before the order has been shipped.
The new address should generally be in the same country as the original delivery address. If you need to change your shipping address, please contact Customer Support as soon as possible and include your order number and the full new delivery address.
Once an order has been processed, prepared, handed over to the carrier or shipped, changes may no longer be possible.
If your order has not yet been shipped, please contact Customer Support as soon as possible.
We will check the order status and do our best to help you. Whether cancellation is possible depends on several factors, including product availability, supplier processing, payment status and shipment preparation.
If you need to change one or more products after placing an order, please contact Customer Support as soon as possible.
We will check whether the order can still be modified. If the order has already been processed, ordered from a supplier, prepared or shipped, changes may not be possible.
Yes. If you need to furnish an office, hotel, restaurant, bar, retail space or another professional environment, you can contact us and request a personalized quotation.
Our team can review your project, check product availability and help you evaluate suitable design solutions. Where appropriate, we may also create a B2B account so that you can access reserved conditions and dedicated offers.
Yes. If you are purchasing as a company, you can enter your company details before completing the order.
At checkout, select the option dedicated to company purchases and invoice requests. The system will display the required fields for your country, including VAT number where applicable.
For Italian companies, the checkout may also request SDI or PEC details for electronic invoicing. For EU companies with a valid VAT number, VAT treatment may depend on VIES validation and the applicable invoicing rules.
Yes. If your order is a gift, please add a note before completing the order and enter the recipient’s delivery address correctly at checkout.
You can also write the message you would like us to include with the gift. We will do our best to follow your instructions, depending on the product, packaging and delivery timing.
Please note that for some items, especially large, bulky or fragile design products, gift packaging may not be available.
Yes, where the checkout allows order notes, you can add a message or specific instruction before completing the order.
For important requests, such as delivery needs, address details, invoice information or urgent timing, we recommend contacting Customer Support directly after placing the order.
After placing an order, you will receive an order confirmation by email.
When the order is shipped, you will receive a shipping notification with tracking information, where tracking is available. If you have created a customer account, you may also be able to check your order status from your account area.
PRODUCTS
Below you can find answers to some of the most common questions about the products available on ShopDecor.
Yes. All products sold on ShopDecor are original.
We select products from international design brands and authorized distribution channels. We do not sell replicas or counterfeit products.
Not always. Some products may be available in our warehouse, while others may need to be ordered from the relevant supplier or manufacturer after your order is placed.
The product page usually shows an estimated lead time. This estimate helps you understand the expected timing, but it may vary depending on stock availability, production status, supplier timing and carrier transit time.
Restocking times depend on the supplier or manufacturer and may not always be precise.
Where available, you can enter your email address on the product page to be notified when the product becomes available again. You can also contact Customer Support for more information.
Yes. If you need more information about a product, including dimensions, materials, finishes, colors, technical details or compatibility with your space, you can contact Customer Support before placing the order.
For design furniture, lighting and home accessories, checking dimensions and finishes carefully is especially important before purchase.
In some cases, yes. If you are looking for a specific product from one of the brands we carry, or a product that is not currently visible online, you can contact Customer Support.
We will check whether the item can be sourced and provide information on availability, timing and price where possible.
We do our best to display product images and colors as accurately as possible.
However, colors may appear slightly different depending on screen settings, lighting, photography, materials and production batches. If color accuracy is especially important for your project, please contact Customer Support before ordering.
Product dimensions are usually provided by the brand or manufacturer and are shown with reasonable care.
Small tolerances may occur depending on the type of product, material or manufacturing process. For large furniture, lighting or fitted spaces, we recommend checking the product sheet carefully and contacting Customer Support if you need confirmation before ordering.
Some products may require basic assembly, while others are delivered already assembled or partially assembled.
If assembly information is available, it is usually indicated on the product page or in the manufacturer’s documentation. Standard delivery does not include assembly or installation services.
Our selection is regularly updated with new products, new collections, product innovations, emerging brands and curated design proposals.
Our goal is to offer a refined, original and high-quality selection for customers looking for distinctive furniture, lighting and decorative pieces.
SHIPPING AND DELIVERY
Below you can find answers to some of the most common questions about shipping and delivery.
ShopDecor ships internationally to the destinations available at checkout.
Shipping availability may vary depending on the country, product category, product size and weight, carrier availability, customs requirements and checkout limitations.
Delivery timing depends on the product ordered, stock availability, supplier availability, production status and destination.
Products already available in our warehouse are usually prepared more quickly. Products not immediately available may require additional time because they must be ordered from the supplier or manufacturer.
The estimated lead time shown on the product page is provided to help you plan your purchase, but it should be considered an estimate.
If you need a delivery by a specific date, please contact Customer Support before placing your order or immediately after ordering.
We will check whether faster processing or priority handling is possible. Availability depends on the product, supplier, carrier and destination.
Orders containing products with different estimated delivery times are usually shipped when all products are available.
If you need partial deliveries, please contact Customer Support. We will check whether this is possible for your order and destination. Additional shipping costs usually are not applied.
Shipping costs are calculated at checkout based on several factors, including delivery address, product size, weight, carrier and delivery service availability.
Once you enter your delivery address, the checkout will show the available shipping options and costs before payment.
For many destinations, VAT, duties or import taxes may be calculated directly at checkout.
Where these charges are shown and collected at checkout, they are included in the checkout total for the charges displayed. Where they are not charged at checkout, import duties, taxes or customs charges may be requested by the destination country, customs authority or carrier.
For more details, please refer to our Shipping and Delivery Policy.
ShopDecor works with selected national and international carriers depending on the destination and the characteristics of the shipment.
Carriers may include FedEx, TNT, Poste Italiane, BRT, UPS, DHL, Schenker and other carriers where required by the destination or shipment type.
Standard delivery is made at street level, at the entrance of the delivery address or property.
Delivery to the floor, indoor delivery, unpacking, assembly, installation, removal of old items and white-glove services are not included as standard checkout services.
If you need a special delivery service, please contact Customer Support before placing the order. We will check whether a dedicated estimate is possible for your destination and product.
Where available, the checkout or carrier may allow delivery to a pickup point, access point or collection location.
This option depends on the carrier, destination, parcel size and product type.
When your order is shipped, you will receive a shipping notification with the tracking number, where tracking is available.
You can use the tracking number on the carrier’s website. Tracking updates are provided by the carrier and may take some time to appear after shipment.
AFTER DELIVERY AND PRODUCT ISSUES
Below you can find answers to common questions about delivery inspection and product issues.
If the packaging appears damaged, wet, opened, crushed, torn, resealed or otherwise irregular, we strongly recommend accepting the delivery with a written inspection reservation, where the carrier allows this.
Useful examples include:
- “Packaging visibly damaged”;
- “Box crushed on one side”;
- “Packaging wet”;
- “Goods accepted subject to inspection”.
We also recommend taking photos of the external packaging before opening it.
If you notice visible damage during delivery, please make a written reservation with the carrier where possible and contact Customer Support as soon as possible.
Please include your order number, a description of the issue and, if available, photos of the packaging and product.
Please contact Customer Support as soon as reasonably possible using our Statutory right of Withdrawal & Complaints form selecting the correct request reason.
We will check the order, shipment and warehouse information and get back to you with the next steps.
Please contact Customer Support as soon as reasonably possible using our Statutory right of Withdrawal & Complaints form selecting the correct request reason.
We will check the order, shipment and warehouse information and get back to you with the next steps.
Please contact Customer Support as soon as reasonably possible using our Statutory right of Withdrawal & Complaints form selecting the correct request reason.
We will check the order, shipment and warehouse information and get back to you with the next steps.
RETURNS, REFUNDS AND STORE CREDIT
Below you can find answers to some of the most common questions about returns and refunds.
Please contact Customer Support as soon as reasonably possible using our Statutory right of Withdrawal & Complaints form selecting the request reason (use this form also to exercise your right of withdrawal, if applicable).
We will check the order, shipment and warehouse information and get back to you with the next steps.
Please wait for return instructions from ShopDecor before sending products back.
This helps avoid delivery errors, lost parcels, incorrect return addresses or delays in processing your request.
A prepaid return label may be provided depending on the type of request, destination, carrier availability, product size and return reason.
If a prepaid return label is available for your case, Customer Support will send you the instructions by email.
Return shipping costs depend on the reason for the return.
If the product is confirmed to be defective, damaged, missing, incomplete or incorrect, ShopDecor will provide the appropriate assistance and return instructions.
For other return requests, Customer Support will indicate the available options and any return costs before you ship the product back.
Refunds are generally issued using the same payment method used for the original purchase.
If you paid by bank transfer, we may ask you to provide the bank details needed to process the refund, such as IBAN, SWIFT or BIC.
After the returned product is received, our warehouse checks the product and informs the relevant office.
The internal review usually takes a few working days after the return is received. Payment processing and crediting times may vary depending on the payment method, payment provider and bank.
Yes, you may choose store credit or a credit balance instead of a refund.
Store credit is not mandatory and is used only when agreed with the customer.
Yes, depending on the product, availability and reason for the request.
If the replacement product has a different price, Customer Support will inform you of any balance due or refund difference.
PAYMENTS AND INVOICING
Below you can find answers to common questions about payment methods and invoices.
ShopDecor accepts several payment methods through the website, including Credit Card, Apple Pay, Google Pay and PayPal.
Bank transfer may also be available. If you select bank transfer, payment instructions will be sent to the email address provided during checkout.
Yes, bank transfer is available as a payment method for some markets and some currencies. If available you can find it listed between payment methods.
After confirming the order, you will receive payment instructions by email. The order may be processed after payment has been received or confirmed.
Yes. If you need an invoice, please select the company/invoice option before completing payment and fill in the required fields.
For companies, the checkout may request company name, VAT number and other invoicing details required for the selected country.
Where available, EU companies with a valid VAT number may be able to purchase without VAT if the VAT number is successfully validated through the VIES system and the relevant conditions are met.
Please make sure your company details are entered correctly before completing payment.
B2B AND DESIGN PROJECTS
Below you can find answers to common questions about professional projects and business purchases.
Yes. ShopDecor can support professional customers, architects, interior designers, hotels, restaurants, offices, retail spaces and other business projects.
You can contact us to request product information, availability checks, quotations or support for larger orders.
Yes. If you are furnishing a home, office, hospitality space or commercial environment, you can contact Customer Support with your requirements.
We can help you check products, availability, timing and quotation options.
In selected cases, business customers may be given access to a reserved B2B area or dedicated offers.
Please contact Customer Support and provide your company details and project requirements.
ACCOUNT AND NEWSLETTER
Below you can find answers to common questions about customer accounts and newsletter subscription.
No. You may be able to place an order without creating an account.
Creating an account can make it easier to check order information and manage your details.
You can subscribe to the ShopDecor newsletter by entering your email address in the newsletter form available on the website.
Newsletter subscribers may receive updates about new products, brand launches, promotions and design inspiration.
Yes. You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.
You can also manage your cookie preferences through the cookie preferences button available on the website.
Newsletter frequency may vary depending on product launches, promotions, new collections and seasonal campaigns.
We aim to send relevant updates about design products, brand news and selected offers.
CUSTOMER SUPPORT
Below you can find answers to common questions about contacting ShopDecor.
You can contact ShopDecor Customer Support through the contact channels available on the website.
Depending on your country and language, communications may be handled through the appropriate support email address.
Please visit our dedicated page Contacts
It depends on the reason for contacting us.
If you need post-sale assitance please refer to our dedicated page Statutory right of Withdrawal & Complaints form and insert all required information. In other cases insert whatever you think can help us understand your needs. Please try to be the clearest possibile in questioning us.
Response times may vary depending on the request, language, period of the year and complexity of the case. You will usually receive a response from customer service within one business day.
You can find the main legal and customer information pages in the website footer, including:
- General Terms and Conditions of Sale;
- Shipping and Delivery Policy;
- Returns, Withdrawal, Complaints & Warranty Policy;
- Privacy Policy.
These pages contain more detailed information about orders, deliveries, product issues, returns, refunds, customer rights and personal data.